Go to https://benefits.va.gov/benefits/
(have just changed their Home page https://www.va.gov/ which was different yesterday-and I might have given someone that page yesterday to use......)
Click on the Contact Us thing, and then click on Ask a question.
You will need to fill out some info about your claim.
Look for the Complaint box ( it is a little hard to find-I bet many claimants dont know it is there)
Tell them what you told us.
( Complaints at IRIS go to VACO as well as the RO)
Ask them for an email reply. It might take a week or two to hear from them.
